FAQ

Q: Am I able to place a custom order for jewelry not seen on the site?

A: Yes! If you have a specific piece in mind by one of the companies you see on our site, please feel free to reach out to us at info@perfectimage.ca with the details of the piece, and we will get back to you with a quote and more information on how to place your custom order.

Q: Does your jewelry have a warranty?
A: Yes! All jewelry is covered by a manufacturer's lifetime warranty, which includes defective or damaged jewelry. This does NOT include loss of any component of the jewelry. If you would like to make a claim, please reach out to us at info@perfectimage.ca with a photo of the defective/damaged jewelry, as well as proof of purchase.

Q: How do I care for my jewelry?
A: Once your piercing is healed, we recommend removing your piercing jewelry once every few weeks to gently clean it with a soft-bristled brush and a mild soap & warm water solution, to remove any build-up. If your piercing is not yet healed, do not remove the jewelry to clean it, simply clean it with a sterile saline solution while you are cleaning your piercing. 

Q: How do I know what size jewelry is right for me?
A: We highly recommend visiting your local reputable piercer to have them assist you in determining the appropriate size of jewelry for your piercing. You can visit us at any of our locations listed here and we would be more than happy to help! If you aren't able to visit a studio, please refer to the information below for assistance in choosing. PLEASE NOTE: All of our jewelry is non-refundable and non-exchangeable for hygienic reasons, so please ensure you are ordering the correct size!

When referring to the size of the jewelry, there is the gauge of the jewelry, and the diameter of the jewelry.

The gauge of the jewelry is the thickness of the post/hoop that goes through your piercing. Please note that gauge sizes work backwards, meaning the lower the number, the thicker the post. For example, an 18 gauge post is thinner than a 16 gauge post.

 GAUGE THICKNESS IN MM
20g 0.8mm
18g 1mm
16g 1.2mm
14g 1.6mm


The diameter of the jewelry is the length of the post (in the case of a stud), or the distance from one side of the hoop to the other, measuring through the center. 

DIAMETER IN INCHES
  CONVERSION TO MM
1/4"
6.4mm
5/16"
7.9mm
3/8"
9.5mm
7/16"
11mm
1/2"
13mm
9/16"
14.3mm
5/8"
15.9mm

 

 


Have a question you don't see here? Feel free to drop us a line at info@perfectimage.ca and we will get back to you as soon as we can :)